Novibet Privacy Policy

We at Novibet are committed to protecting the privacy and personal data of every player who visits our platform. This Privacy Policy explains how we collect, use, store and protect your information when you register for a Novibet account, use our Novibet app, or place bets through Novibet online sports betting and casino services. Novibet is operated by Logflex MT Limited, a company registered in Malta under registration number C 77772, with its registered office at MWH Building, Office N.1, Oratory Street, Naxxar NXR 2504, Malta. We hold a licence issued by the Malta Gaming Authority under number MGA/CRP/186/2010, and we operate in full compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws in the markets we serve, including Greece, Ireland, Italy, Malta, Finland, Canada and New Zealand.

Information We Collect

When you complete Novibet register procedures or use our services, we collect several categories of personal information to verify your identity, process transactions, and provide you with a safe gaming environment.

Information You Provide to Us

• We collect your full name, date of birth, address, email and phone number when you register for a Novibet casino login account.
• We gather identity verification documents such as passports, national ID cards or utility bills to comply with anti-money laundering regulations.
• We record payment details when you make a Novibet deposit or request a Novibet withdrawal, including card information, e-wallet details or bank account data.
• We store any correspondence you send us through live chat, email, or our Novi Chat AI assistant.

Information We Collect Automatically

• We track your device information, IP address, browser type, and operating system when you access Novibet through desktop, our Novibet app android version, or mobile browser.
• We monitor your gaming activity, including which Novibet slots and Novibet live casino tables you play, your betting history, and session duration.
• We use cookies and similar tracking technologies to understand how you interact with our online casino and sports betting platform.
• We record login timestamps and geolocation data to detect fraud and ensure compliance with our licensing obligations.

How We Use Your Information

Our purpose in collecting your data is to deliver a secure, personalised, and enjoyable experience across our Novibet casino and sportsbook offering. We use your personal data to:

• Verify your identity and age before granting access to our services.
• Process deposits and Novibet fast withdrawal requests through your chosen payment method.
• Administer promotions such as our Novibet bonus 100 welcome offer, Novibet free spins, and Novibet promo code campaigns.
• Communicate important account updates, including changes to bonus terms or security notices.
• Analyse gameplay patterns to detect problem gambling behaviours and support responsible gaming.
• Prevent fraud, money laundering, and unauthorised access to your Novibet casino login account.
• Improve our website, Novibet app download experience, and customer support services.

Cookies and Tracking Technologies

We use cookies to enhance your browsing experience on our website and within our mobile casino platform. These small data files allow us to remember your preferences, keep you logged in, and tailor promotional content relevant to your interests. You can manage or disable cookies through your browser settings, though doing so may affect certain functionalities of our Novibet online casino, including our live streaming services and personalised offers.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with:

• Payment providers such as Visa, Mastercard, Skrill, Neteller, Trustly, and Interac Instant to process your transactions securely.
• Regulatory authorities, including the Malta Gaming Authority, to demonstrate compliance with licensing conditions.
• Identity verification companies to confirm your age and prevent underage access to our Novibet casino app.
• Fraud prevention and cybersecurity partners to protect your account and our platform from malicious activity.
• Marketing and analytics providers who help us understand how players engage with our Novibet online sports betting and casino products.

Data Security

We employ industry-standard encryption technologies, secure servers, and strict access controls to protect your personal and financial information. Our security team continuously monitors our systems for vulnerabilities and unauthorised access attempts. Whether you access our services through desktop, mobile browser, or our Novibet app, we apply the same rigorous safeguards to keep your data secure.

Your Rights Under GDPR

As a player based within the European Union or other jurisdictions with equivalent data protection frameworks, you have several rights regarding your personal data. We respect and facilitate these rights, which include:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate or incomplete information.
• The right to request deletion of your data, subject to our regulatory retention obligations.
• The right to restrict or object to certain types of data processing.
• The right to data portability, allowing you to transfer your data to another service provider.
• The right to withdraw consent for marketing communications at any time.

To exercise any of these rights, you can contact our support team, and we will respond within the timeframes required by applicable law.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including regulatory, tax, and anti-money laundering requirements. Even after you close your Novibet casino account, we may retain certain records for a period required by Maltese gaming regulations and other applicable laws.

Age Verification and Responsible Gaming

Our services are strictly intended for players who meet the minimum legal gambling age in their jurisdiction. We do not knowingly collect data from minors, and if we discover that an underage individual has registered, we will close the account and delete associated personal data promptly. We also use your data responsibly to identify patterns that may indicate problem gambling, allowing us to offer self-exclusion tools and support resources.

International Data Transfers

Because we serve players across multiple countries, your data may be transferred and processed in jurisdictions outside your country of residence. When this occurs, we ensure appropriate safeguards, such as standard contractual clauses, are in place to protect your information in accordance with GDPR requirements.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal obligations, or the services we offer, including new features within our Novibet app or promotional programmes. We encourage you to review this page regularly. Continued use of our platform after any updates constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your data protection rights, or need assistance with your Novibet casino login, please reach out to our support team via live chat, available 24/7, or email us at support@novibet.com. We are here to help in English, Greek, Italian, and Finnish, ensuring every player receives the assistance they need.