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Novibet Responsible Gaming

At Novibet, we believe that gaming should always remain an enjoyable form of entertainment rather than a source of stress or financial difficulty. As a licensed operator under the Malta Gaming Authority (MGA/CRP/186/2010), we are fully committed to promoting responsible gaming across our platform. Whether you access our services through Novibet Casino on desktop, our novibet app on Android, or our online sports betting section, we want every player to enjoy a safe, transparent, and controlled gaming experience.

We recognise that for the vast majority of our players, betting and casino gaming are simply fun leisure activities. However, we also understand that for a small number of individuals, gambling can become problematic. That is why we have built a comprehensive set of tools and policies designed to help you stay in control whenever you play at Novibet.

Our Commitment to Safer Gambling

We take our responsibility as a licensed operator seriously. Our team works continuously to ensure that our novibet casino review standards, promotional practices, and account management tools reflect the highest levels of player protection. We are dedicated to preventing underage gambling, protecting vulnerable individuals, and identifying signs of problematic play before they escalate.

We only accept players who are of legal gambling age in their jurisdiction, and we require identity verification as part of our registration and withdrawal processes. Our Novibet Casino login and register procedures include age and identity checks to ensure that only eligible adults can access our novibet online casino and sports betting services.

  • We verify the age and identity of every registered player
  • We monitor account activity for signs of at-risk behaviour
  • We provide multiple self-management tools free of charge
  • We train our support team to recognise and respond to signs of problem gambling
  • We cooperate with independent organisations that specialise in gambling harm prevention

Tools to Help You Stay in Control

We provide a range of account settings that allow you to manage your gaming habits according to your personal preferences. These tools are available directly through your account dashboard, and our customer support team is always ready to assist you if you need guidance on how to use them.

Deposit Limits

We allow you to set daily, weekly, or monthly deposit limits on your account. Once a limit is reached, we will prevent further deposits until the period resets. If you wish to increase your deposit limit, we require a cooling-off period before the change takes effect, while requests to lower your limit are applied immediately. Our minimum deposit starts from just €5 via Apple Pay or Paysafecard, and we encourage all players to set a limit that reflects what they can comfortably afford.

Loss and Wager Limits

In addition to deposit limits, we offer the option to set loss limits and wagering limits. These tools help you monitor how much you are spending on our novibet slots, live casino tables, and sports betting markets over a defined period, giving you greater oversight of your overall gaming activity.

Reality Checks and Session Reminders

We provide reality check notifications that remind you how long you have been playing during a session. These reminders are designed to help you stay aware of time spent on our platform, whether you are enjoying our novibet live casino tables or placing bets through our online sports betting markets.

Self-Exclusion and Time-Out Options

We offer a temporary time-out feature that allows you to take a break from your account for a set period, ranging from 24 hours up to several weeks. For players who require a longer break, we also provide a self-exclusion option, during which your account will be suspended, and we will not send you any marketing communications, including novibet bonus code offers or novibet no deposit bonus promotions, for the duration of the exclusion period.

During self-exclusion, we take all reasonable steps to prevent you from opening a new account with us. If you believe you need this level of support, please contact our team via support@novibet.com or through our LiveChat and Novi Chat AI assistant, available 24/7 in English, Greek, Italian, and Finnish.

Recognising the Signs of Problem Gambling

We encourage all of our players to regularly assess their gaming habits. Recognising early warning signs can help prevent gambling from becoming a source of harm. Some indicators that gaming may no longer be under control include:

  • Spending more money or time gambling than originally intended
  • Chasing losses by increasing bet sizes or frequency of play
  • Neglecting work, relationships, or personal responsibilities due to gaming
  • Borrowing money or using funds meant for essential expenses to gamble
  • Feeling anxious, irritable, or preoccupied when not gambling
  • Attempting to hide gambling activity from family or friends

If any of these signs resonate with you or someone close to you, we strongly recommend using our self-exclusion tools or reaching out to a professional support organisation. We are here to help, and our support team can guide you through the available options without judgement.

Support for Vulnerable Players

We are particularly attentive to protecting vulnerable individuals, including those who may be experiencing financial difficulties, mental health challenges, or who are simply new to online gaming. Our account monitoring systems are designed to flag unusual patterns of behaviour, and our team may proactively reach out to offer support or information about our responsible gaming tools.

We also strictly prohibit access to our novibet casino and betting services for anyone under the legal gambling age. Parents and guardians who are concerned about underage access to gambling sites can install parental control and filtering software on shared devices to add an extra layer of protection.

External Support Organisations

While we provide a variety of internal tools, we also recognise the value of independent, specialised support services. We encourage any player who feels they need additional help to contact organisations dedicated to gambling harm prevention, such as GamCare, BeGambleAware, or Gamblers Anonymous, depending on your country of residence. These organisations offer confidential advice, counselling, and support networks separate from our platform.

Fair and Transparent Promotions

We design our Novibet Casino bonus offers, including our welcome bonus and novibet free spins promotions, with responsible gaming principles in mind. All bonus terms, wagering requirements, and eligibility criteria are clearly stated, and we require opt-in consent before crediting any promotional offer. We do not target self-excluded players with marketing communications, and we monitor promotional activity to prevent bonus abuse or patterns associated with problem gambling.

Our Ongoing Commitment

Responsible gaming is not a one-time policy for us; it is an ongoing commitment embedded into how we design our novibet casino app, manage customer support, and structure our promotions. We regularly review our practices to align with evolving regulatory standards and player protection best practices across our target markets, including Ireland, Italy, Greece, Malta, Finland, Canada, and New Zealand.

If you have any questions about our responsible gaming tools, wish to set limits on your account, or need guidance on self-exclusion, please do not hesitate to contact our support team. We are available around the clock via LiveChat, Novi Chat, email, and Messenger to ensure that your experience with us always remains safe, enjoyable, and within your control.

Content updated: September 22, 2026